Question 1

What is the Turnaround time ?

Accepted Answer

Turnaround Time for most services is 2-7 business days( NOT including saturday and Sunday)

Check the description of the service you are wanting for specific turnaround time ,If the turnaround time is not displayed please contact me directly.

Question 2

How do I submit my graphic information ?

Accepted Answer

After Puchasing , I will personally send the client questionnaire form over to fill out for all graphic needs, if there is not enough room for you please still submit the client questionnaire form and send a email to (bossbstudio1@gmail.com) ((bossbstudio1@gmail.com))with the subject line "Graphic Information for (your service)(your name)

Question 3

What are the business hours ?

Accepted Answer

Monday-Friday 9am-7pm
Boss B Studio does NOT work /answer messages on the weekends

Question 4

Do you offer refunds ?

Accepted Answer

No, No refunds will be given after payment is made. All sales are final.

Question 5

What is the Payment process?

Accepted Answer

Services can be paid by website, Cashapp, PayPal and zelle. Payments are to be made in full upfront. This policy applies to all clients

Question 6

What happens if I take to long to respond/send information over ?

Accepted Answer

You have 24-48 hours to send over all information for your graphics after 48 hours with no response I will send a follow up message.
1 WEEK NO RESPONSE- I will be forced to forfeit your slot and you will not be able to book again.

To prevent cancellation please have all graphic information prepared and ready before booking

Question 7

Do I need Professional photos?

Accepted Answer

Yes, It is recommended that you please provide Boss B Studio with professional ,clear High quality photos. If you do have Iphone photos PLEASE make sure the pictures are good quality and clear (no blurry photos,no selfies)

Question 8

How can I pay a rush fee?

Accepted Answer

If you have a service that you are wanting rushed which means you need this graphic before the turnaround time displayed. Please make sure to add the rush fee to the cart as well.

Question 9

Do you offer refunds if a client is not satisfied with the service?

Accepted Answer

Boss B Studio does not provide refunds under any circumstance.If a dispute is processed, you project will be deleted, and you will be banned from booking services in the future.

Question 10

How to communicate ?

Accepted Answer

All communication must be conducted via email bossbstudio1@gmail.com (bossbstudio1@gmail.com), unless its something small you can direct message me via instagram @bossbstudio.

Question 11

How many revisions do you offer? Whats the revision process?

Accepted Answer

Each clients gets 2 revisions per design/graphics. Revisions should invlove quick and straight forward changes such as color change ,font change, picture change, or placement changes. Anything past 2 revisions will result in a $25 each new revision.

All revisions takes an additional 1-2 business days

Question 12

Can I ask to not have my work posted ?

Accepted Answer

I retain all rights to post the work. If you prefer not to have it posted , Please notify me during the client questionnaire.